{"id":2809,"date":"2026-01-22T02:28:32","date_gmt":"2026-01-22T02:28:32","guid":{"rendered":"https:\/\/offhighway24.bygeorge.in\/?page_id=2809"},"modified":"2026-01-30T12:21:34","modified_gmt":"2026-01-30T12:21:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/offhighway24.bygeorge.in\/de\/faq\/","title":{"rendered":"H\u00e4ufig gestellte Fragen"},"content":{"rendered":"<h3 class=\"wp-block-heading\">1. Ordering &amp; Parts Selection<\/h3>\n\n\n\n<p><strong>Do I need an account to place an order?<\/strong> No. We\u2019ve streamlined our process so that you can get your machinery back to work faster. You can browse, inquire, and purchase as a guest without ever needing to manage a password or account.<\/p>\n\n\n\n<p><strong>How do I know if a part will fit my machine?<\/strong> Compatibility is key. We recommend matching the <strong>OEM Part Number<\/strong> from your machine&#8217;s manual with the number listed on our site. If you are unsure, please send us your <strong>Machine Serial Number (VIN\/PIN)<\/strong> via our contact form, and our technical team will verify the fitment for you.<\/p>\n\n\n\n<p><strong>Are your parts original (OEM) or aftermarket?<\/strong> We offer both. Each product page clearly labels the part as &#8220;Original&#8221; or &#8220;Aftermarket.&#8221; Our aftermarket parts are sourced from Tier-1 manufacturers to ensure they meet or exceed the performance of the original component.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Shipping &amp; Logistics<\/h3>\n\n\n\n<p><strong>How long does shipping take?<\/strong> Most in-stock parts ship within 24\u201348 hours. Delivery times vary by location:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Domestic:<\/strong> 3\u20135 business days.<\/li>\n\n\n\n<li><strong>International:<\/strong> 7\u201314 business days, depending on customs processing.<\/li>\n<\/ul>\n\n\n\n<p><strong>Do you ship heavy components (engines, transmissions, axles)?<\/strong> Yes. For oversized or overweight items, we use specialized freight carriers. These orders may require a custom shipping quote which we will provide before finalizing your payment.<\/p>\n\n\n\n<p><strong>Can I track my order?<\/strong> Absolutely. As soon as your parts leave our warehouse, we will email you a tracking number and a link to the carrier\u2019s portal.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Returns &amp; Technical Issues<\/h3>\n\n\n\n<p><strong>What is your return policy?<\/strong> We accept returns on most unused, uninstalled parts in their original packaging within <strong>30<\/strong> days. Please note that electrical components and special-order items may be subject to different rules.<\/p>\n\n\n\n<p><strong>What should I do if my part arrives damaged?<\/strong> Inspect your shipment immediately upon arrival. If there is visible damage, take photos of the box and the part, and contact us at <strong><a href=\"mailto:info@offhighway24.com\">info@offhighway24.com<\/a><\/strong> within 48 hours. We will prioritize a replacement for you.<\/p>\n\n\n\n<p><strong>Do you provide installation manuals?<\/strong> While we don&#8217;t provide step-by-step repair guides, many of our parts come with the manufacturer&#8217;s spec sheets. We highly recommend that all installations be performed by a qualified heavy-equipment mechanic.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Ordering &amp; Parts Selection Do I need an account to place an order? No. We\u2019ve streamlined our process so that you can get your machinery back to work faster. You can browse, inquire, and purchase as a guest without ever needing to manage a password or account. How do I know if a part [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2809","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/pages\/2809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/comments?post=2809"}],"version-history":[{"count":9,"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/pages\/2809\/revisions"}],"predecessor-version":[{"id":9657,"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/pages\/2809\/revisions\/9657"}],"wp:attachment":[{"href":"https:\/\/offhighway24.bygeorge.in\/de\/wp-json\/wp\/v2\/media?parent=2809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}